Monday – Friday
08:30am – 5:30pm
09:00am – 02:00pm
- To receive care without regard to your race, color, national origin, religion, age, gender, ability or disability, or sexual orientation.
- To request and receive care which respects your individual cultural, spiritual and social values.
- To receive care which is free of verbal, physical, psychological abuse or harassment, which promotes your dignity, privacy, safety and comfort.
- To be informed that relief of pain is an important part of your care. To receive information about options to reduce, control or relieve pain. To have pain effectively managed.
- To be free from any form of restraint or seclusion that is not medically necessary or used as a means of coercion, discipline, convenience or retaliation by staff. A restraint or seclusion may only be used to improve your well being or protect you from harm, and when you or your family has been informed.
- To be informed of your health status, including the nature of your illness and treatment options, including potential risks, benefits, alternatives and costs, and to participate fully in your health care decisions.
- To expect that we will communicate with you in a manner that you can understand.
- To make decisions regarding your care by being involved in your care planning and treatment. This includes making informed decisions regarding your care, as well as a right to accept or refuse recommended tests or treatments, or to request treatment.
- To expect that appropriate surrogate decision-makers will be sought in case you lack decision-making ability and have no advance directive.
- To receive information about and access to protective and advocacy services when they are an appropriate option.
- To have reasonable access to visitors and unrestricted communications by mail and telephone unless you have been informed that there are sound medical or institutional reasons to restrict such access.
- To be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate.
- To express complaints or grievances concerning the quality of care or service and to voice them without fear of discrimination or reprisal, and to receive a prompt and courteous written to your concerns. You will be provided with information as to how to file a complaint or grievance.
- To be allowed access to information contained in your clinical records within a reasonable time of your request for them.
- To request and receive information regarding the charges for any treatment, and to receive an
explanation of your bill upon request.
- To have a family member, companion or representative of your choice, and your physician, promptly notified of your admission to the hospital.
- To have personal privacy, including confidentiality of your clinical record, and to be assured that medical and personal information will be handled in a confidential manner.
And, we believe that individuals and patients should have control over who receives their personal information, where they live, what their interests are, or how they choose to conduct personal, intimate health care. This is why we attend to healthcare compliancy responsibilities .
We do not use the personal information that an individual provides, except to provide healing and provide for financing of healthcare services. We never sell, trade, or rent personal information to other individual health care concerns, pharmaceutical entities or medical companies.
Milimani, Off Kitale Eldoret Road